What Makes My Support Better

Vendor Support Or Frustration?

·       If you call the tech department of any major software manufacturer you will get excellent answers to very basic questions as their support is limited to their software & the specifics of the question.

My support is better:

·       What if the question is not a programming problem but rather an accounting question? Most are a combination of both.

·       The tech doesn’t have broad or extensive accounting experience. I do.

Quality support means anticipating questions by:

·        Setting up screens for those entries that are infrequently used – an equipment purchase

·        Providing clear explanations of corrections for improperly made entries -  credit memos

·        Gives you clear answers to your questions

Quality support means building a company manual:

·        Illustrating the step-by-step procedures for all the significant and repetitive questions posed

·        Using printouts of your company’s actual screens, not that of some fictitious company

·   Shows step-by-step screens  for  entries  that  are infrequently made ---an equipment purchase or customer credit memo

·   Shows the correct ways to enter  data  for  all  the significant and repetitive questions you have

Quality support means understanding your software’s limitations:

·        Knowing the “add-on” programs that can expand the software

·        Suggesting & implementing  new time saving functions – Remote Access, Online Banking, etc.

My approach merges the compliance issues into standard operating procedures while presenting you with vital management data through reports. And my support makes your current operations more efficient and will identify new advances to increase and maintain that efficiency in the future.

Types of Frustrating Obstacles:

• Common mistakes new users make

• Retained earnings & Cash Basis reports
• Special Set-up issues
• Things an account must know
• Troubleshooting Data Files
• Tricky transactions
• Adjustments & Year end problems.
• Using credit cards
• Downloading bank and credit card statements
• Pending sales
• Sales tax issues
• EFT Payments (941)
• Manual Payroll
• Calculation of payroll reports
• Undeposited fund
• Loan payments
• Purchases of assets
• Template files
• Tracking changes to closed periods
• Creating reversing entries
• Applying vendor and customer credits
• Editing, Voiding, & Deleting transactions
• Writing off a bad debt
• Entering prepaid expenses/income
• Closing the year
• Recording entries for Sole Proprietorships, Partnership and L. L.C.s
• Importing and exporting data
• Grouping reports
• Memorized reports
• Memorized transactions
• Issue designed form/procedures for input